FAQs

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Shipping FAQs

Shipping Information and Policies

A convenient Shipping Calculator is located on the right side of each page. To calculate shipping, just add an item to your cart, select your State and enter Zip Code into the Shipping Calculator. Shipping costs will update automatically as you add additional items.

Orders shipped FedEx are packed with dry ice into 2″ molded EPS (Styrofoam) boxes. Orders are shipped via FedEx and are guaranteed to arrive frozen. All orders are shipped on Tuesday, Wednesday or Thursday of each week depending on your location. Typically if your order is placed before 12 pm on Wednesday, we will ship it that same week. Some exceptions may apply.

For definite shipping departure and arrival times please call or email customer service.


How do you ship?

FedEx & UPS:
Orders shipped FedEx are packed with dry ice into 2″ molded EPS (Styrofoam) boxes. Orders are shipped via FedEx and are guaranteed to arrive frozen. All orders are shipped on Tuesday, Wednesday or Thursday of each week depending on your location. Typically if your order is placed before 12 pm on Wednesday, we will ship it that same week. Some exceptions may apply.
For definite shipping departure and arrival times please call or email customer service. Layne Labs will email you a shipping confirmation with your tracking number.


Do packages require a signature to be delivered?

No. All packages are shipped with no signature required.

What days do you ship and when should I expect to receive my order?

Orders shipped FedEx are packed with dry ice into 2″ molded EPS (Styrofoam) boxes. Orders are shipped via FedEx and are guaranteed to arrive frozen. All orders are shipped on Tuesday, Wednesday or Thursday of each week depending on your location. Typically if your order is placed before 12 pm on Wednesday, we will ship it that same week. Some exceptions may apply.
For definite shipping departure and arrival times please call or email customer service. Layne Labs will email a shipping confirmation with your tracking number. All orders are guaranteed to arrive frozen and meet your satisfaction.

Do you ship to Alaska, Hawaii, Puerto Rico, Canada or the Virgin Islands?

Yes. We do ship to Alaska & Hawaii, although we are not able to ship to Canada, Puerto Rico or the Virgin Islands.

Animal FAQs

Do you irradiate your frozen mice and rats?

NO.
We are aware that a breeding facility located in Georgia was recently forced to recall their product due to a salmonella bacterial outbreak. According to the US Food and Drug Administration (FDA) recall notice “Salmonella can affect animals and there is risk to humans from handling contaminated pet products….Human illnesses that may be related to the frozen reptile feed have been reported in 17 states. The recalled product should not be fed to animals…” As a result, that company must now irradiate their mice and rats in an effort to address the Salmonella issue associated with their products.

Layne Labs, has tested NEGATIVE for salmonella 100% of the time for the last 17 years. Layne Labs is a USDA-licensed facility. Our animals are cleaned every day.

‘Cleaned’ is defined as: All animals are removed from their cage and placed in a clean cage, with clean shavings. At the end of each day, the empty cages are dumped, the shaving composted, and the cages are sent through an extremely high temperature 30′ washer, where they are disinfected. Every day. Just one of the many steps we take to help protect the health and well being of our colony, employees, and customers.

If you have questions or concerns, please feel free to call our office 800.809.9431

Do the feeder animals come with fur/feathers?

Yes, all feeder animals come with fur/feathers and are completely whole.

Do you breed your animals?

Yes. All of our mice and rats are raised in our new 45,000 sq. ft. facility in Arroyo Grande, California. We’re fanatical about sanitation, animal nutrition, and providing a healthy living environment.

Our facility is fully automated to control temperature, humidity, light cycles, and water availability.  That means that every animal, in every cage, in every room, in every building has a constant flow of fresh air, clean drinking water, fresh food, clean dry bedding, natural night and day light cycles, and peace and quiet. Every colony in our lab is cleaned and inspected every day.

Have any of the animal been use for bio-medical research?

NO.  Layne Labs is not a bio-medical research facility.  We do not engage in testing for the pharmaceutical industry.  Nor do we purchase ‘lab surplus’ and resell them as our own (a common practice among rodent ‘breeders’).  We breed animals in our facility, specifically for zoos, wildlife rehabbers, falconers and reptile breeders, to be used for food.

Do you sell laboratory surplus?

NO.  Layne Labs is not a bio-medical research facility.  We do not engage in testing for the pharmaceutical industry. Nor do we purchase ‘lab surplus’  and resell them as our own (a common practice among rodent ‘breeders’).  We breed animals in our facility, specifically for zoos, wildlife rehabbers, falconers, reptile breeders and hobbyists, to be used for food.

What size feeder animals do you carry?

Please visit the Size Chart section on our product pages where we precisely describe the size of our feeder animals in inches and grams.

How are your frozen feeders packed?

We euthanize our animals quickly and humanely in a carbon dioxide chamber, tuck their legs and tails neatly underneath their body and freeze them immediately. When completely frozen, they are counted into re-closable freezer bags and stored properly to prevent freezer burn.  Bag counts vary by species and size of the animal.

How long will the frozen feeder animals last in the freezer?

Depending on how they are stored, most frozen feeder animals can last up to a year. It is a good idea to minimize any exposure to air by ensuring they are in air tight freezer bags. While we recommend not storing feeder animals without fur for more than 4 or 6 months and feeder animals with fur for 9 to 12 months, if properly sealed containers are used and air exposure is kept to a minimum, they can be kept for much longer.

How do you euthanize your feeder animals?

We euthanize our animals quickly and humanely with carbon dioxide (CO2), as recommended by the American Veterinary Medical Association panel on euthanasia, then tuck their legs and tails neatly underneath their body and freeze them immediately. When completely frozen, they are counted into re-closable freezer bags and stored properly to prevent freezer burn.

CO2 ensures a humane, quick and painless death for the animals and leaves no harmful residual chemicals that may harm the animal ingesting the prey item.

What do you feed your mice, rats, rabbits, guinea pigs, chicks and quail?

We feed scientifically-formulated, species specific diets designed to enhance the health and quality of all the animals in our colony. We’re fanatical about animal nutrition, sanitation, and providing a healthy living environment.

Layne Labs FAQs

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal and Google Checkout on our website.

Do you bid frozen animal contracts?

Yes, we service zoos, aquariums, nature preserves and other organizations throughout the United States, and welcome the opportunity to bid your contract.

What are your prices and do you offer quantity discounts?

Please visit our product pages where you can compare pricing for the quantities we offer.  All pricing is clearly stated, including the price per individual animal and the total quantity price.  There are no tricky formulas or ‘percentage of the box’ tactics designed to force customers to purchase more than they actually need.

Do you offer a guarantee on frozen shipments?

Layne Labs offers a 100% customer satisfaction guarantee including guaranteed frozen delivery on all products and exact sizing specifications. We also guarantee the quality, appearance, and freshness of every product we ship. If you are not completely satisfied for any reason please contact us. We are here to help.

What are your hours of operation?

You may contact us 24 hours a day or call 805.474.1354 and a customer service representative will be available to assist you Monday through Friday 8am – 5pm PDT.

Snake Feeding ~ Feeding Frozen FAQs

Feeding Instructions

Preparation and Feeding Instructions:

  1. Do not handle reptile before offering feeder.
  2. Always feed reptiles separately.
  3. Place rodent bag in warm water until thawed. Do not microwave.
  4. When completely thawed, grasp the  feeder with tongs and present to reptile.
  5. Feeding response may be encouraged by wiggling rodent.
  6. Release feeder when reptile strikes and acquires.
  7. Avoid the risk of bites: Always wash hands after handling feeder rodents.
  8. Never prepare or store frozen feeders where human food is prepared, stored, or consumed.

*Frequency of feeding depends on the species. Please check with your vet or pet professional for advice.
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